隱私權政策
一、個人資料蒐集
本公司將於您預約行程、填寫表單、使用網站服務或聯絡客服時，蒐集必要之個人資料，包括但不限於姓名、聯絡電話、電子郵件、護照或身份證明資訊、付款相關資訊。此資料僅用於提供旅遊服務與必要之聯絡，不會超出合法及合理範圍。
二、資料使用
1) 確認預約與付款資訊；2) 提供旅遊行程與導遊服務；3) 行程通知、客服聯繫及售後服務；4) 依法令或主管機關要求之配合。本公司不會任意出售、出租、交換或以其他方式提供個人資料給第三方，除非經您同意或法律明文規定。
三、資料保存與安全
您的個人資料將安全存放於本公司之伺服器或合作服務供應商之系統中，並採取合理技術措施（如加密、權限控管、防火牆）以保障資料安全。本公司將依相關法令或服務目的保存您的資料，目的消失或保存期限屆滿後，將依規定刪除或匿名化處理。
四、Cookies 與追蹤技術
本網站可能使用 Cookies 或其他追蹤技術以改善使用體驗、分析流量與提供個人化服務。您可於瀏覽器設定中管理或停用 Cookies，但可能影響部分功能之使用。
五、第三方服務與國際傳輸
為提供完整服務，本公司可能與合作旅行社、飯店、保險公司或支付平台等第三方分享提供服務所必要之最少資料。若涉及跨境資料傳輸，本公司將依適用法令確保資料安全與合法性。
六、用戶權利
您依法得就個人資料行使：查詢或請求閱覽、請求製給複本、請求補充或更正、請求停止蒐集/處理/利用、請求刪除等權利。如需行使上述權利，請透過「聯絡我們」頁面提出，本公司將依法律規定期限內處理。
七、未成年人資料
未滿 18 歲之使用者，應由法定代理人或監護人同意後方得使用本公司服務並提供個人資料。本公司不會在知情情況下蒐集未成年人資料。
八、政策修改
本公司保留隨時修改本政策之權利，修改後將於本網站公告並即時生效。若涉及重大變更，本公司將以電子郵件或其他適當方式通知您。
九、聯絡方式
若您對本政策有任何疑問或需求，請透過「聯絡我們」頁面，或以電子郵件聯繫：heedotrip@gmail.com。
I. Collection of Personal Data
We collect necessary personal data when you make a booking, submit forms, use our services, or contact support. This may include your name, phone number, email address, passport or ID information, and payment details. Data is collected only to provide travel services and related communications within a lawful and reasonable scope.
II. Use of Data
We use your data to: (1) confirm bookings and payments; (2) deliver tours and guiding services; (3) send itinerary notices, provide customer support, and after-sales service; and (4) comply with legal or regulatory requests. We do not sell, rent, exchange, or otherwise disclose personal data to third parties without your consent unless required by law.
III. Retention and Security
Your data is stored securely on our servers or those of service providers, with reasonable safeguards such as encryption, access control, and firewalls. We retain data as required by applicable laws or for the purposes stated. When purposes cease or retention periods end, we delete or anonymize data as required.
IV. Cookies and Tracking
We may use cookies and similar technologies to improve your experience, analyze traffic, and offer personalized services. You can manage or disable cookies in your browser settings, which may affect some functionality.
V. Third-Party Services and International Transfers
To provide complete services, we may share the minimum necessary data with partners such as agencies, hotels, insurers, or payment providers. For cross-border transfers, we follow applicable laws to ensure lawful and secure processing.
VI. Your Rights
You may exercise rights under applicable law, including access, copies, rectification, supplementation, restriction or objection to processing, and deletion. To exercise these rights, please contact us via the “Contact Us” page. We will respond within the statutory timeframe.
VII. Minors’ Data
Users under 18 must obtain consent from a legal guardian before using our services or providing personal data. We do not knowingly collect data from minors.
VIII. Changes to this Policy
We may modify this policy at any time. Changes take effect upon posting on this website. For material changes, we may notify you by email or other appropriate means.
IX. Contact
If you have questions or requests regarding this policy, please use the “Contact Us” page or email: heedotrip@gmail.com.